Hello,
Purchased T-Mobile branded S22 Ultra from Samsung USA. Paid in Full.
Waited required 40 days and called to unlock (tried unlocking from phone but kept getting error message 116, phone not eligible for unlock).
Called in, spoke to a clueless rep, got passed to a supervisor who told me I had to provide the original invoice from Samsung via email / .pdf. Took path of least resistance and sent invoice within 5 minutes of ending call to supervisor's email address. Supervisor called back and said "all good" phone would be unlocked in a couple of days. Five days later, phone still locked to T-Mobile. Reached out to supervisor via email, no response.
Anybody out there having gone through a similar unlock process? if so, please share your outcome.
Thanks in advance,
Pete
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